Chauffeur Services:

Booking and Confirmation: Bookings can be made through our website, mobile application, email, or telephone. A booking is confirmed only after the Company sends a confirmation email or message to the Client, Booker, or Concierge. The Client must provide accurate information regarding name, phone number, email address, pick-up/drop-off locations, date, time, and any special requests.

Service Provision:

The Company will provide chauffeur-driven transportation services as per the details specified in the booking. The chauffeur will arrive at the designated pick-up location at the scheduled time. Any delays caused by factors beyond the Company’s control will be communicated to the Client promptly. The Client must ensure timely availability at the pick-up location. Please do so to avoid additional charges or cancellation of the booking.

Airport Arrivals:

For airport arrivals, the chauffeur and dispatch department will monitor the flight status provided by the Client. After the flight lands, the chauffeur will wait for up to 45 minutes for domestic and 60 minutes for international flights. Additional waiting time will be subject to extra charges. In case of flight delays or cancellations, the Client must inform the Company immediately to avoid unnecessary charges.

Point-to-Point Transfers:

Point-to-point transfers are provided as per the details specified in the booking. Point-to-point transfers will be charged per mile.

Wait and Return Services:

Wait and return services include waiting at the destination for the Client and returning them to the original pick-up location or a different location as specified by the Client. The Client is responsible for the duration of the wait time. Wait time at the specific stop or stops will be charged at an hourly rate based on the pricing of the selected vehicle chosen by the Client.

Multiple Stops:

Services with multiple stops will be charged per mile based on the total distance traveled and the duration of the trip. The Company reserves the right to charge additional fees for stops exceeding the initially agreed-upon itinerary. Wait time at the stop or stops will be charged at an hourly rate based on the pricing of the selected vehicle chosen by the client.

Hourly:

Hourly pickups will be charged at an hourly rate based on the pricing of the selected vehicle chosen by the client.

Birthday, Prom, Party Limo Bus or Shuttle:

These pickups will be charged from garage to garage, and the cancellation policy for these specific pickups will be 72 hours before the pickup.

Wait Time Policy:

Wait time charges will start after the 1 5 minutes of the agreed pickup time, except for airport pickups. Wait time will be charged at an hourly rate based on the pricing of the selected vehicle chosen by the client. After the flight lands, the chauffeur will wait for up to 45 minutes for domestic flights and 60 minutes for international flights. Additional waiting time will be subject to extra charges.

Toll Policy:

Tolls will be charged at the end of the ride if the specific route has any toll authority. Tolls are not included in the base charge or in the rates listed on websites or mobile apps.

Payment and Cancellation:

Payment for Services must be made in advance unless otherwise agreed upon by both parties. Cancellations made less than 24 hours before the scheduled pick-up time may incur a cancellation fee. Cancellations can be made 24 hours before the pickup time in California. 48 hours in Nationwide. 72 hours for worldwide pickups. Refunds for cancellations are subject to the Company’s refund policy as stated on our website.

Liability:

The Company shall not be liable for any loss, damage, injury, or delay caused by circumstances beyond its control, including but not limited to traffic conditions, road closures, accidents, or weather conditions. The maximum liability of the Company for any claim arising out of or related to the Services shall not exceed the total amount paid by the Client for the Services.

Lost or Damaged Items in our Vehicles:

BBR Limo will help you all the way to find your lost items in the car. We train our Chauffeurs to check their vehicle after the client is dropped off at the desired location. If the lost items are in the vehicle, our chauffeur will deliver them to you. Otherwise, we are not responsible for them. You need to call (925) 425-8894 for any lost items with proof. Lost or Damaged Items in Affiliate Vehicles: We are not responsible for the loss or damage of any item in the affiliate vehicle.

Amendments to Terms:

The Company reserves the right to amend these terms and conditions at any time without prior notice. The updated terms will be effective upon posting on our website.

Regulations:

These terms and conditions shall be governed by and construed under the laws of California. By engaging our Services, the Client acknowledges that they have read, understood, and agreed to abide by these terms and conditions.

Terms of Service for SMS Communication

These Terms of Service outline the rules and guidelines for engaging in SMS communication with our service. By opting in to receive SMS communications, you agree to the terms set forth below.

1. Consent for SMS Communication

By providing your mobile number and opting in for SMS communications, you consent to receive text messages from us regarding the services outlined below.

Information obtained during the consent process, including your phone number, will not be shared with third parties without your explicit consent, except as required by law.

1. Types of SMS Communications

We use SMS to deliver essential updates and information. Depending on your relationship with us, you may receive the following types of messages:

1. Customers and Guests:

Updates regarding your orders, reservations, deliveries, or billing inquiries.

Notifications about promotions, special offers, or loyalty rewards (if opted in).

1. Job Applicants:

Updates about application status.

Notifications regarding onboarding, interviews, or employment-related details.

Example Message. 

Hi (Customer Name), this is a trip reminder regarding your upcoming trip with  BBR Limo on (Date) at (Time). We look forward to making your travel memorable.  To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”

1. Standard Messaging Disclosure

Message and data rates may apply based on your mobile carrier’s terms.

Opt-Out: You can stop receiving SMS messages at any time by replying with the word “STOP.”

Help: For assistance, reply with the word “HELP” or visit:

https://bbrlimoandpartybus.com/privacy-policy/
https://bbrlimoandpartybus.com/terms-condition/

Example Message for “Help”

For further assistance, please visit our website at (https://bbrlimoandpartybus.com/) or contact us at (925) 425-8894.

By opting in, you acknowledge that you have read, understood, and agree to these Terms of Service for SMS communication. For questions or concerns, please contact us via [bbrlimopartybus@gmail.com/(925) 425-8894]

4. Message Frequency

You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

Tennis Ct, Tracy, CA 95377, United States.